Privacy Policy

Nova Water & Air (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how your information is collected, used, and shared. This Privacy Policy applies to all information collected through our website and any related communications, including phone, email, and SMS.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Phone  number
• Email  address
• Service  address (if provided)
• Any  information submitted through contact forms, scheduling requests, or      consultations

Communication Information

• Records of phone calls, SMS messages, and email correspondence
• Appointment history and service-related interactions

Technical & Website Usage Data

• IP  address
• Browser  type and device information
• Pages  visited and interacted with our website

2. How We Use Your Information

We use the information collected to:

• Respond to inquiries and provide customer support
• Schedule  and confirm appointments and product demonstrations
• Dispatch  sales representatives and coordinate service visits
• Send  follow-ups, reminders, and service updates
• Communicate  promotional offers and marketing campaigns
• Improve  our website, services, and customer experience
• Maintain internal records and business operations

3. SMS Communications & Consent (10DLC Compliance)

By providing your phone number through our website or other communication channels, you expressly consent to receiving SMS communications from Nova Water & Air, which may include:

• Appointment      confirmations and reminders
• Follow-ups      after consultations or demonstrations
• Service      updates and operational communications
• Promotional      messages and offers

SMS Terms:

• Message      frequency may vary
• Message      and data rates may apply
• You      may opt out at any time by replying STOP
• For      assistance, reply HELP or contact us at info@novawaterusa.com

Important Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

4. How We Share Information

We do not sell or rent your personal information.

We may share information only as necessary to operate our business, including with:

• CRM      and communication platforms (e.g., scheduling, dispatch, and messaging      systems)
• Service      providers that support our operations (e.g., marketing tools, analytics      providers)
• Legal      or regulatory authorities when required

All third parties are expected to maintain appropriate data protection standards.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed to be completely secure.

6. Your Rights and Choices

You have the right to:

• Opt      out of SMS communications at any time by replying STOP
• Request      access to or deletion of your personal information
• Limit      or object to certain uses of your data
• Contact      us regarding any privacy concerns

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve      website functionality
• Analyze      traffic and user behavior
• Enhance      your browsing experience

You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. Nova Water & Air is not responsible for the privacy practices or content of those external sites.

9. Data Retention

We retain personal information only as long as necessary to:

• Fulfill      the purposes outlined in this policy
• Comply      with legal and regulatory obligations
• Resolve      disputes and enforce agreements

10. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

12. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: info@novawaterusa.com